SUPPORT TEAM INBOX
Our Support Team’s shared inbox enables our team to collaborate and resolve issues without getting in each other’s way. Every request sent to our support email becomes a ticket in your help desk. Our Help Desk System easily categorizes and prioritizes tickets and assigns them to the right people in our team. Everyone on our Support Team can see who is working on what ticket and its status to easily answer questions and resolve tickets in minutes.
Solutions Account Managers (SAMS) are Six Sigma Certified:
Dedicated as a Single point of contact and customer advocate who advise on solutions customization.
Perform workflow streamlining to offer best pricing and added value to increase our customers' profits.
Deliver Custom Project Management to drive customized strategic deployment projects.
Offer Comprehensive 24 x 7 telephone support, at any time.
Available 8 x 5 Enhance to Support with fast and easy access to questions and technical answers.
Provide Expert Technical Support regarding configuration, legacy systems integration, implementation, system expansion.
Facilitate Training, Installation, Configuration, Programming on-site or remote services are available upon request.
The eDataVortex™ Platform is available on tablets or smartphones for Android or Apple devices. Build forms yourself or visit our Services tab for complete development of your platform with our support.C
Contact us today to schedule a demo for you and your Team!
We provide Solutions per Clients' Specifications!
Email address: support@eDataCollectors.com
Fax number: (888) 456-4777